Reference

How dw52 Handles Your Personal Information

Your account data stays with us — not shared, not sold. Access to dw52 and the handling of your information depends on your local law and eligible regions, including how you use bKash, Nagad, or Rocket to fund your wallet.

Account Data ProtectedLocal Payment PrivacyCookie ControlsData Access Requests
dw52 How dw52 Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Data

Team online

Email Support

Send data queries, access requests, or deletion requests to our support address. We aim to respond within a reasonable timeframe based on the nature of your request.

Live Chat

Open the chat widget inside your dw52 account to speak with our support team directly about any privacy concern or account data question.

Account Settings

Manage cookie preferences and review stored account details directly from your profile page — no need to contact support for basic data checks.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Account Security

Your dw52 account is protected by OTP verification on login. We do not store plain-text passwords, and session tokens expire automatically after inactivity to reduce unauthorised access risk.

Cookie Policy

We use session and analytics cookies to keep the lobby running smoothly. You can block non-essential cookies via your browser without losing access to your account or wallet functions.

Data Retention

Transaction data linked to bKash, Nagad, and Rocket deposits is retained for the period required by applicable regulations. Personal details are removed when no longer needed for account operation.

Your Rights

Depending on your eligible region and local law, you may request a copy of your data, ask us to correct inaccuracies, or request deletion of your account. Contact support to start that process.

Privacy Policy Questions Answered

We collect your name, contact details, and device information at registration. If you deposit via bKash, Nagad, or Rocket, we also log transaction references to reconcile your account balance.

We do not sell your personal data. We may share limited information with payment processors like bKash or Nagad solely to complete your transaction, and with regulators where local law requires it.

Contact our support team via live chat or email with your account details. We will verify your identity and provide the data we hold on your account within a reasonable timeframe.

Yes. Submit a deletion request through support. We will remove your personal details once the mandatory retention period for transaction records under applicable regulations has passed.

We use session cookies to keep you logged in and analytics cookies to improve the lobby. You can disable non-essential cookies in your browser settings without affecting your account access.

Yes. Your rights and the way we handle your data depend on your local law and eligible region. Access to dw52 and associated data protections vary based on where you are located.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.