Reference

Terms Conditions for Your dw52 Account

These terms govern how your dw52 account works — from opening it to making deposits via bKash, Nagad, or Rocket and accessing the lobby. Access and eligibility depend on your local law and the regions we currently support.

Account eligibility rulesDeposit & withdrawal termsWallet verification requiredBangladesh region dependentAccount conduct policy

Explore the Lobby Read FAQ

TERMS CONTACT PATHS

Reach Us About Your Terms Query

If something in these terms is unclear, or you need to raise a concern about your account status, our support team handles terms-related queries directly. Reach out through any of the channels below and reference your account ID for faster handling.

Team online

Live Chat

Available through your account dashboard for real-time terms and account queries.

Email Support

Send detailed terms or account questions to our support address listed in your account settings.

Help Centre

Our help centre covers common terms questions, wallet verification steps, and account conduct rules.

HOW WE HANDLE YOUR ACCOUNT

Account Security and Data Under These Terms

We take the security of your account and the data tied to it seriously. Here is how we handle the key areas these terms touch.

Data Retention

We keep your account data for as long as your account is active and for the period required after closure under applicable rules.

Account Security

Your account is protected by OTP verification on login. Never share your OTP or wallet PIN with anyone, including our support team.

Wallet Verification

We match your bKash, Nagad, or Rocket number against your registered account before processing any withdrawal request.

Requesting Changes

To update your registered wallet number or contact details, submit a request through live chat with your account ID and we'll verify your identity first.

What These Terms Actually Cover

dw52 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, you agree to the conditions that apply to every part of how we operate — account registration, wallet linking, transaction processing, and lobby access. Your account is personal and non-transferable. We process deposits through bKash, Nagad, and Rocket; each

1
transaction is subject to the payment provider's own terms alongside ours. Withdrawals go back to the same wallet used for the deposit, and we verify the account holder's identity before releasing funds. We may suspend or close an account if activity breaches these terms, including any
2
attempt to use another person's wallet credentials. These terms can be updated; we'll notify you through your registered contact before material changes take effect. Continued use of your account after that notice means you accept the revised terms. If any part of these terms conflicts with
3
local law in your region, local law takes precedence and that clause does not apply to you.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

These are the questions we hear most often about how our terms apply to your account.

These terms apply to anyone who opens an account on dw52. Eligibility depends on your local law and whether your region is currently supported.

No. Your account is strictly personal. Sharing access or using another person's bKash, Nagad, or Rocket wallet to transact will result in account suspension.

We notify you via your registered contact before any material change takes effect. Continuing to use your account after that notice means you accept the updated terms.

Contact us through live chat with your account ID. We verify your identity before updating any registered wallet number or contact information.

Local law takes precedence. Any clause that conflicts with the law in your region does not apply to you, and the rest of the terms remain in effect.

We retain your data for the period required after account closure under applicable regulations, then remove it in line with our data retention policy.

Reference